Ace Hardware
26477 72nd Ave NW, Stanwood, WA 98292, USA
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26477 72nd Ave NW, Stanwood, WA 98292, USASee Your Business Here!
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CRAFTSMAN TOOLS OWNERS BEWARE! I have been a very loyal customer of the Stanwood Ace for many years, dating back to when they were located at what is now the Dollar Store. I have bought both of my STIHL brand products there as well as many many other items. Well unfortunately I'm skeptical to ever give them my business again after my interaction today. I went in to return an older Craftsman wrench under a lifetime warranty. The person who helped me claimed she couldn't exchange it because she couldn't find a match in stock, even though there was a newer version of the same 3/8" socket wrench hanging there in the store. This newer wrench of course had a different part number than mine, probably because my wrench was made back in 2008 and Craftsman has made several different versions and part numbers of the 3/8" drive socket wrench since then. Naturally I was frustrated and questioned her reasoning and she kept telling me it was Crafsman's policy to exchange the broken item for the exact same new item. This excuse/policy is flawed because they obviously change the look and design of their tools often, it's not like I was trying to exchange needle nose pliers for a tool chest. I tried to reason with her again and got the same answer along with her suggesting I call Craftsman or try another Craftsman dealer. So that's what I did. I went to Lowes in Smokey Point and found the same wrench that ACE had in their store, the same exact one that the ACE employee said she couldn't warranty. I went to the exchange register and had ZERO problems exchanging this wrench. So please be aware if you plan on buying Craftsman products from the Stanwood Ace you might be denied your lifetime warranty for a replacement.
Love the people and prices. We used to shop the bigger stores when living in Skagit county, but after moving to Stanwood, we started shopping at Ace, and now we are Ace people for life. In the Stanwood store where we have been shopping, the people are very friendly as well as knowledgeable about products. We never have to roam around a big store and never get any help..
Love the selection and service at Ace Hardware. So much better than a "box" store
Super friendly and great knowledge make shopping here a pleasure.
My goto place for home projects. Friendly staff will help you find things and offer an opinion on a project for you all for one great price!. Ace rewards saves me a ton. Much nicer than a big box store.